Tour leader/guide
喜欢旅游，喜爱旅行的我
曾经想过要去当导游。
就用这几年参加的旅行团，稍微观察导游与领队，就来做个NLP换位思考，从中看看能否得到些些灵感和经验吧。。
若被派到一个地方，国家。。
导游要先熟天使，地理，人和。
要会观察当地气象，熟悉当地景点环境餐厅，熟巧当地语言，适应能力要强，控制情绪，淡定处事，和谐平稳，快速消化掉发火，生气的脾气，常常展颜笑容对客户，常给对方互相尊敬的眼神，常以客户的事，就是自己的事，把每一件棘手的问题解决，让客户开心和满意。
可以与必须有特定的忍受孤独感，接见到的顾客大都是情侣或一家庭成员的，看见顾客合群的那么的嘻哈欢乐，自己寂静孤身一人，特别需要面对这强烈的相对反应，而取得一个平衡；和客户呼哈聊成一片，嘻哈的称兄道弟，回到旅店小房，独自一人，要能会化掉这些对比与落差。。
从我的观察，领队导游们都对每一位客户相当的尽责和感恩，服务态度是真的上等上，真诚感谢客户给于自己一个机会服务众客户们，钱是要赚，但要赚得合情合理，于德，真诚服人，这让我想起在E+H时老板常说：serve before earn! 赚钱之前，要付出真诚的服务！
领队导游任务真的不简单，不是参与吃吃喝喝玩玩乐乐逛逛，要尽职尽责的确保客户有一个美好的时光，若能迎接到再次的回头客，那就代表你的旅行配套和你的服务是一流的👍！
Tour Leader/Guide
As someone who loves traveling, I've once considered becoming a tour guide.
Based on my observations of tour guides and leaders during the tours I've participated in over the years, I'll try to put myself in their shoes and see if I can gain some inspiration or experience.
If assigned to a place, a country...
A tour guide must first be familiar with the local climate, geography, and people.
They need to be able to observe the local weather, know the local attractions, environment, and restaurants, be fluent in the local language, have strong adaptability, control their emotions, remain calm and composed, maintain harmony and stability, quickly resolve anger and frustration, always greet clients with a smile, consistently show mutual respect, and treat the client's problems as their own, resolving every difficult issue to ensure the client's happiness and satisfaction.
It requires a certain tolerance for solitude. Most of the customers are couples or families. Seeing them so outgoing and joyful while you're alone and quiet requires a strong ability to balance this contrast. You have to be able to chat and laugh with your clients, becoming close friends, and then return to your hotel room alone, needing to be able to melt away the contrast and disparity.
From my observation, the tour leaders and guides are extremely responsible and grateful to each client. Their service attitude is truly top-notch. They sincerely thank clients for giving them the opportunity to serve them. Earning money is important, but it must be done ethically and sincerely. This reminds me of what my ex boss at E+H often said: "Serve before earning!" Before making money, provide genuine service!
The task of a tour leader or guide is truly not simple. It's not just about eating, drinking, makan angin and having fun. It's about ensuring clients have a wonderful time. If you can attract repeat customers, it means your travel packages and service are first-class! 👍
